Productivity

Managing up can sound manipulative - it’s not. It really boils down to being considerate. When someone is in a position of authority it’s easy to forget they are often overwhelmed, tired, or focused on anything other than your performance. So here are 10 ways to manage up - that your boss will thank you for.

Clean and robust documentation helps you and your team become more effective and consistent. Learn how to document like a pro.

Are CSM’s are firefighters? Customers call us when shit hits the fan. When things go “boom”, when all hell breaks loose. We are. But isn’t it more than that? Find out what Jon has to say.

If you want to make an impact as an individual contributor, there are a few things you can do right away. Use these steps to grow your career, even without the title of "leader".

Imagine you're being onboarded but have little help learning your new product. We've all been there. Here's how to onboard yourself in this type of difficult situation.

Your first account as a new Customer Success Manager (CSM) may be a red account and at risk of churning. Do not be afraid. Learn why you were given this burden/opportunity, how to break the ice, get in the right mindset, and use your strengths to your advantage.

Running your first kickoff call? Learn how to prep and make a great first impression.

The best way to help your customers succeed with your product is by setting and managing expectations. Unfortunately, you cannot meet all of your customers' needs and wants. Learn how to properly set expectations so both you and your customers are on the same page.

Are you a new customer success manager? Sometimes learning the ropes can be a stressful and challenging experience. Learn how Brandon navigated this change.

As a new manager, not everyone will be your cup of tea. Learn how to manage someone whom you don't like.

Every CSM needs to be prepared to have difficult conversations. Yet many don't know how to prepare. Here is a step-by-step guide to doing it right.

Making the jump to Enterprise accounts is a great way to advance your career and take on more responsibility. Here's the difference between managing Enterprise and SMB accounts.