Email Archive

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Here's a list of all the previous emails.

How to Ace Your Customer Success Interview Without SaaS Experience
Nov 22, 2022

How to Ace Your Customer Success Interview Without SaaS Experience

Kevin Leonor

You need to demonstrate your understanding of the SaaS industry during an interview. Here are the most common challenges SaaS presents and how to demonstrate you can handle them.

40 Keywords You Should Include in Your Customer Success Resume
Nov 15, 2022

40 Keywords You Should Include in Your Customer Success Resume

Fouad Adel

Are you looking to improve your customer success resume? This article gives you the top 40 keywords you should include in your resume and tips for incorporating them effectively.

I Don’t Care if My Customers Like Me, and You Shouldn’t Either
Nov 10, 2022

I Don’t Care if My Customers Like Me, and You Shouldn’t Either

Noah Little

Are you concerned about whether your customers like you? Stop worrying about being liked and instead focus on delivering value. Learn how to turn customer interactions into value-driven conversations that focus on your customer's needs and goals.

Three Non-obvious Signs Your Customer Might Churn (And How to Prevent It)
Oct 27, 2022

Three Non-obvious Signs Your Customer Might Churn (And How to Prevent It)

Guy Galon

Chances are, you're not doing everything you can to prevent customer churn. In this blog post, we'll show you three non-obvious signs that your customers might be about to churn and what you can do about it. Read on to learn more.

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?
Oct 21, 2022

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?

Kristi Faltorusso

Working at a startup, scaling customer success, and building customer health scores. All your questions are answered in this installment of Dear Insider.

What I Wish I Knew Before Starting as a Manager in Customer Success
Oct 13, 2022

What I Wish I Knew Before Starting as a Manager in Customer Success

Dan Ennis

Are you about to start your new job in Customer Success as a people manager? Here are some things I wish I had known before I started. This list includes everything from tips on coaching to ways to deal with imposter syndrome.

The Top Questions CSMs Should Ask Their New Customers
Sep 29, 2022

The Top Questions CSMs Should Ask Their New Customers

Laurie Vickers

Here is a question-asking framework to use during your initial customer calls to uncover their goals, success metrics, and other valuable information.

Why Enablement is The Secret Sauce of Customer Success
Sep 15, 2022

Why Enablement is The Secret Sauce of Customer Success

Sumitra Narayanan

Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started.

Eight Factors That Can Make or Break Your Customer Success Job Application
Sep 7, 2022

Eight Factors That Can Make or Break Your Customer Success Job Application

Kevin Leonor

Filling out Customer Success job applications can be very time-consuming. Here are eight factors to consider when job searching to make the most out of your time and effort.

How to Onboard New Customer Success Managers: A 30-60-90 Day Guide
Sep 1, 2022

How to Onboard New Customer Success Managers: A 30-60-90 Day Guide

Jim Jones

Learn how to ensure your new Customer Success Managers are set up for success themselves with this step-by-step guide including, templates and best practices.

Nail Your CSM-To-CSM Handoff With This Playbook
Aug 18, 2022

Nail Your CSM-To-CSM Handoff With This Playbook

Guy Galon

Learn how to plan for a smooth handoff from one CSM to another. By following these best practices, you can make sure your customers stay on track to success.

How to Think Like a CSM Before You’re a CSM
Aug 10, 2022

How to Think Like a CSM Before You’re a CSM

Guy Rahamim

Learn how to set up and run informational interviews to get into the mindset of a CSM, even if you have zero experience working in Customer Success.

How I Went From Teaching to Customer Success After Six Years in Education
Aug 2, 2022

How I Went From Teaching to Customer Success After Six Years in Education

Julie Raeder

I left teaching to pursue customer success and picked up a lot of skills along the way. If you're looking to do the same, learn the steps I took and how you can too!

Four Myths That Could Be Hurting Your Relationship With Sales as a CSM
Jul 28, 2022

Four Myths That Could Be Hurting Your Relationship With Sales as a CSM

Dan Ennis

This article highlights four big myths that might be hurting your relationship as a Customer Success Manager with sales.

10 Reminders When Weathering Change as a Customer Success Leader
Jul 21, 2022

10 Reminders When Weathering Change as a Customer Success Leader

Brett Matthews

Taking over as a Customer Success leader can be filled with challenges. Here are ten reminders to keep you calm during this transition.

How to Ruthlessly Prioritize as a Customer Success Manager
Jul 14, 2022

How to Ruthlessly Prioritize as a Customer Success Manager

Russell Bourne

Learn the three steps you should take to manage your workload as a Customer Success Manager so you can do more with less time.

What It's Like to Lead Customer Success at a Startup
Jul 7, 2022

What It's Like to Lead Customer Success at a Startup

Sumitra Narayanan

Working for startups within Customer Success can be both a challenge and a learning opportunity. If you're looking to jump into the startup world, here's what you can expect.

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?
Jun 30, 2022

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?

Kristi Faltorusso

Finding a mentor, nailing your final presentation interview, and measuring the ROI of a CSM - all your questions are answered in this installment of Dear Insider.

15 Ways to Impress Your Boss as a Customer Success Manager
Jun 23, 2022

15 Ways to Impress Your Boss as a Customer Success Manager

Rachel Provan

Here’s a list of 15 ways you can impress your boss and stand out as a Customer Success Manager.

Five Ways to Gain Experience Without Being a CSM
Jun 14, 2022

Five Ways to Gain Experience Without Being a CSM

Kevin Leonor

You don't need Customer Success experience before becoming a Customer Success Manager. Learn how to gain the skills that make you a viable job candidate.

The Top Three Questions to Ask When Hiring Customer Success Managers
Jun 9, 2022

The Top Three Questions to Ask When Hiring Customer Success Managers

Jim Jones

Hiring the right Customer Succes Managers is crucial for team performance. Here are the three characteristics to look for when interviewing candidates.

Interviewing for a Customer Success Role at a Startup? Look Out for These Red Flags.
Jun 2, 2022

Interviewing for a Customer Success Role at a Startup? Look Out for These Red Flags.

Jon Johnson

Learn what you look for when interviewing at early/mid-stage startups, including questions to ask to help identify if the company is the right fit.

From CSM to Manager: How I Made the Jump Using the Skills of a CSM
May 19, 2022

From CSM to Manager: How I Made the Jump Using the Skills of a CSM

Dan Ennis

Here’s how I made the jump from individual contributor to manager using the skills I learned as a Customer Success Manager.

My Advice for New Customer Success Leaders: Be These Three Things
May 5, 2022

My Advice for New Customer Success Leaders: Be These Three Things

Russell Bourne

Are you a leader in customer success? Here are three key things you should be towards your team.

The Dos and Don’ts of Targeting a Customer Success Role Within Your Domain
Apr 26, 2022

The Dos and Don’ts of Targeting a Customer Success Role Within Your Domain

Kevin Leonor

Having domain experience can help you stand out when applying for your first Customer Success role. Learn what to do and avoid when targeting a CS role in your domain.

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Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.

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