Email Archive

Starting your first job as a CSM can be daunting but fear not! Dive into this article and uncover seasoned tips, fun templates, and effective strategies for making your initial customer outreach, onboarding, and churn management a remarkable success.

Moving into Customer Success Operations, how to handle a complex and ever-evolving product, and setting high-level KPIs. All your questions are answered in this installment of Dear Insider.

Discover the secrets to a successful customer success and product relationship! Find out how healthy organizations prioritize customers and how CS teams can communicate their needs effectively.

Learn how to break down silos between CS and the teams you collaborate with, making working together easier and creating a more seamless customer journey.

Learn what Rebecca has taken from a career in CS. With over a decade of experience, she lists her top takeaways and lessons learned.

Learn how to onboard your new Customer Success Manager effectively with Amber's top 5 tips. From creating a 30-day onboarding checklist to outlining a 30-60-90-day plan, these tips will set your CSMs up for success.

Learn what seven places you should visit when preparing for an interview to demonstrate how your skills and experiences align with a company’s goals and values.

Master customer success leadership with 5 key concepts. Balance confidence and competence, prioritize employee success, and manage up, down, across, and within.

Feeling unfulfilled in your role, what to ask when clients don't renew, and choosing a CS platform. All your questions are answered in this installment of Dear Insider.

Support & CS can deliver great customer experience by collaborating based on their shared skills and knowledge. This article explores 6 areas where they can work together.

Learn what Customer Success Operations is, why it's essential, and how it can unlock the potential of your customer success team.

Learn why "reverse interviewing" can help you cut through the bull during an interview and how to find a great customer success leader during your interviews.

Are you looking to make yourself indispensable as a customer success manager? Then you need to have these five skills! Learn what they are and how you can develop them.

You need to demonstrate your understanding of the SaaS industry during an interview. Here are the most common challenges SaaS presents and how to demonstrate you can handle them.

Are you looking to improve your customer success resume? This article gives you the top 40 keywords you should include in your resume and tips for incorporating them effectively.

Are you concerned about whether your customers like you? Stop worrying about being liked and instead focus on delivering value. Learn how to turn customer interactions into value-driven conversations that focus on your customer's needs and goals.

Chances are, you're not doing everything you can to prevent customer churn. In this blog post, we'll show you three non-obvious signs that your customers might be about to churn and what you can do about it. Read on to learn more.

Working at a startup, scaling customer success, and building customer health scores. All your questions are answered in this installment of Dear Insider.

Are you about to start your new job in Customer Success as a people manager? Here are some things I wish I had known before I started. This list includes everything from tips on coaching to ways to deal with imposter syndrome.

Here is a question-asking framework to use during your initial customer calls to uncover their goals, success metrics, and other valuable information.

Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started.

Filling out Customer Success job applications can be very time-consuming. Here are eight factors to consider when job searching to make the most out of your time and effort.

Learn how to ensure your new Customer Success Managers are set up for success themselves with this step-by-step guide including, templates and best practices.

Learn how to plan for a smooth handoff from one CSM to another. By following these best practices, you can make sure your customers stay on track to success.

Learn how to set up and run informational interviews to get into the mindset of a CSM, even if you have zero experience working in Customer Success.