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Customer Success Managers are an incredible group of people. Most are strategic, empathetic, and generally high achievers. But with so many strong co-workers, it can be hard to stand out. Here’s a list of 15 ways you can knock your boss’ socks off!
It may feel like you need Customer Success experience before becoming a Customer Success Manager. But this isn't true. Learn how to gain the skills that make you a viable job candidate.
Congratulations – you are a new people leader! My bet is that one of your first tasks in your new role will be to hire one or more new CSMs. Based on lessons learned from my past, here are the three I characteristics I look for in a candidate.
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