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The Customer Success Glossary

Clear definitions and practical guidance for every customer success term you'll encounter on the job.
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Quarterly Business Review (QBR)
A quarterly business review (QBR) is a strategic meeting held between a vendor and customer, typically every three months, to evaluate progress against shared goals, demonstrate ROI, and align on future priorities. Unlike routine check-ins, QBRs bring executive stakeholders into the conversation and focus on business outcomes rather than product updates or support issues.