Welcome To

The Customer Success Glossary

Clear definitions and practical guidance for every customer success term you'll encounter on the job.
Categories
All Tools Icon
All Terms
A
A
B
B
C
C
D
D
E
E
F
F
G
G
H
H
I
I
J
J
K
K
L
L
M
M
N
N
O
O
P
P
Q
Q
R
R
S
S
T
T
U
U
V
V
W
W
X
X
Y
Y
Z
Z
Customer Implementation
Customer implementation is the structured process of configuring, integrating, and deploying a product or service within a customer's environment so it meets their specific technical and business requirements. Unlike onboarding, which focuses on relationship-building and education, implementation centers on the technical foundation that makes everything else possible.
Ideal Customer Profile (ICP)
An ideal customer profile (ICP) is a data-driven description of the type of company most likely to succeed with your product, renew consistently, and grow over time. Unlike buyer personas that describe individual decision-makers, an ICP defines organizational traits like industry, company size, tech stack, and business maturity that predict long-term customer fit and retention.