I've spent over six years in customer success, and I started CS Insider because I kept learning things the hard way. The hard conversations, the accounts you can't save, the career moves nobody prepares you for. I figured if I was going through it, other CS professionals were too. So I started writing about it. Connect with me on LinkedIn!
Customer success professionals who have signed up for CS Insider since 2021.
Customer success is one of those careers where everyone has opinions but very few people share what actually works. Most of the content out there is written by vendors trying to sell you something or consultants recycling the same frameworks. I wanted to build something different.
CS Insider is written for the people doing the work. The CSMs managing 40 accounts who need a better way to prioritize. The new managers figuring out how to lead a team they were part of last month. The senior leaders trying to prove CS belongs in the revenue conversation. Everything we publish is built around one question: can someone use this on Monday morning?
CS Insider doesn't run ads (we do send occasional sponsored emails). We don't publish sponsored content. We don't do pay-for-play guest posts. Every article, resource, and glossary entry is written to help you get better at your job, not to sell you a platform. When we reference tools or research, it's because the insight is worth your time, not because someone paid for the placement.
We also don't pretend to have all the answers. CS is messy, context-dependent, and constantly evolving. What we can do is share what we've learned, bring in perspectives from practitioners who've been there, and give you frameworks you can adapt to your own situation.
Our contributors are real CS practitioners. People who manage accounts, lead teams, and navigate the same challenges you do. No ghostwritten thought leadership. No recycled content. Just honest, useful perspectives from people who understand the work.
Every week, CS Insider sends one to two emails packed with career advice, strategy breakdowns, and practitioner insights. We also maintain a growing glossary of customer success terms written specifically for CS professionals, not generic marketing definitions. And we curate resources, job board listings, and community events to help you grow in every direction.
Whether you're breaking into customer success, growing into leadership, or just trying to survive a tough quarter, CS Insider is built to meet you where you are.
Five years of weekly emails, glossary resources, career guides, and community. Still going, still growing.
Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.
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