Brandon Cestrone

The CSM's guide to pattern recognition
Oct 31, 2024

The CSM's guide to pattern recognition

The CSM's guide to pattern recognition

Stop being blindsided by customer behavior. This practical guide shows you how to develop pattern recognition from a random skill into a reliable system. Transform your customer management from reactive to predictive.

I Would Cheat On You If I Were Your Customer
Oct 3, 2024

I Would Cheat On You If I Were Your Customer

I Would Cheat On You If I Were Your Customer

Learn how to turn customer relationships into long-term partnerships that thrive beyond the honeymoon phase. Learn how to keep delivering value, communicate transparently, and make sure your customers never even think about looking elsewhere.

Don't drown: How to Find Safe Waters as a New Customer Success Manager
Sep 23, 2021

Don't drown: How to Find Safe Waters as a New Customer Success Manager

Don't drown: How to Find Safe Waters as a New Customer Success Manager

Are you a new customer success manager? Sometimes learning the ropes can be a stressful and challenging experience. Learn how Brandon navigated this change.

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