Email Archive

Are CSMs just firefighters? Customers call us when shit hits the fan. When things go “boom” or when all hell breaks loose. But isn’t it more than that? Find out.

Learn how to prepare for your customer kick-off calls and make a great first impression with this guide.

Brian Nicholls shares his experience transitioning into leadership for the first time. Learn his top three lessons that helped him make the jump.

Learn how to use LinkedIn to land your first Customer Success role using this proven guide.

Being promoted over your former peers brings unique challenges. Learn how to transition into a leadership role while maintaining your past work relationships.

It’s been one year since I completed my first Customer Success certification. Here's what I learned and why I think you should consider these learning resources.

How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.

Are you a new customer success manager? Sometimes learning the ropes can be a stressful and challenging experience. Learn how Brandon navigated this change.

Learn how to make an impact as an individual contributor in Customer Success and grow your career, even without the title of "leader".

Learn how to avoid the biggest resume mistakes newbies make when applying for their first Customer Success role.

A successful onboarding experience can make or break the success of a customer. Here's a slide-by-slide template for running high-touch onboarding calls.

Learn how to stand out as a Customer Success Manager during your first 90 days and more in this installment of Dear Insider.