Tag

Leadership

My Advice for New Leaders: Be These Three Things
May 5, 2022

My Advice for New Leaders: Be These Three Things

As a leader, you’re never 100% sure what your reports think of you. But knowing who you should be towards them is of utmost importance. Here are three key things you should be as a leader in Customer Success.

New Customer Success Leaders: Be Prepared for These Six Things
April 1, 2022

New Customer Success Leaders: Be Prepared for These Six Things

If you’re stepping into a leadership position for the first time, it’s important to be prepared for the transition. But - how do you prepare, and what can you expect? This article outlines the six situations that you can expect as a new leader and how to handle them.

Why New Leaders Struggle Asking for Help
January 6, 2022

Why New Leaders Struggle Asking for Help

As a new leader, it's often difficult to ask for help. Learn why it's important to seek the help of others as a newer leader and how to do it.

What to Expect as a New Customer Success Leader
November 11, 2021

What to Expect as a New Customer Success Leader

Brian Nicholls shares his experience transitioning into leadership for the first time. Learn his top three lessons that helped him make the jump.

Transitioning From Peer to Manager? Here's What to Expect
November 4, 2021

Transitioning From Peer to Manager? Here's What to Expect

Being promoted over your former peers brings with it unique challenges. Learn how to transition well into a leadership role while maintaining these types of relationships.

Are You Ready for Leadership in Customer Success?
October 7, 2021

Are You Ready for Leadership in Customer Success?

How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.

Dear Insider: Help! I'm moving into management and need advice.
February 9, 2022

Dear Insider: Help! I'm moving into management and need advice.

Kristi Faltorusso answers your anonymous Customer Success questions. If you have a question you'd like answered, a story to tell, or just need to vent, we're here to listen and help.

Are You Helping or Micromanaging?
January 20, 2022

Are You Helping or Micromanaging?

Most new managers start out micromanaging. They don’t intend to, they just haven’t been taught any other way. Learn here how to zoom out, lead with trust (even if you don’t feel it yet), and inspire others to do their best work. You don’t need perfect employees or a spotless product for this to work. Here’s how to lead right from the beginning.

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