Onboarding CCSMs is a critical phase that can make or break their experience and impact the team. Learn how to do it right by avoiding these common mistakes.
Learn how to onboard your new Customer Success Manager effectively with Amber's top 5 tips. From creating a 30-day onboarding checklist to outlining a 30-60-90-day plan, these tips will set your CSMs up for success.
Master customer success leadership with 5 key concepts. Balance confidence and competence, prioritize employee success, and manage up, down, across, and within.
Are you about to start your new job in Customer Success as a people manager? Here are some things I wish I had known before I started. This list includes everything from tips on coaching to ways to deal with imposter syndrome.
Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started.
Learn how to ensure your new Customer Success Managers are set up for success themselves with this step-by-step guide including, templates and best practices.
Learn how to plan for a smooth handoff from one CSM to another. By following these best practices, you can make sure your customers stay on track to success.
Taking over as a Customer Success leader can be filled with challenges. Here are ten reminders to keep you calm during this transition.
Working for startups within Customer Success can be both a challenge and a learning opportunity. If you're looking to jump into the startup world, here's what you can expect.
Hiring the right Customer Succes Managers is crucial for team performance. Here are the three characteristics to look for when interviewing candidates.
Are you a leader in customer success? Here are three key things you should be towards your team.
This article outlines the six situations that you can expect as a new Customer Success leader and how to handle them.
As a new leader, it's often difficult to ask for help. Learn why it's important to seek the help of others as a newer leader and how to do it.
Brian Nicholls shares his experience transitioning into leadership for the first time. Learn his top three lessons that helped him make the jump.
Being promoted over your former peers brings unique challenges. Learn how to transition into a leadership role while maintaining your past work relationships.
How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.
Moving from IC to a manager, scaling Customer Success, and relocation - all your questions are answered in this installment of Dear Insider.
As a new manager, your instinct will be to micromanage. Instead, use this guide to learn how to lead by inspiring and building trust with your team of direct reports.
Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.