Tag

Team Management

Why CS Enablement is The Secret Sauce of Customer Success
September 15, 2022

Why CS Enablement is The Secret Sauce of Customer Success

Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started.

How to Onboard New CSM Hires: A 30-60-90 Day Guide
September 1, 2022

How to Onboard New CSM Hires: A 30-60-90 Day Guide

Learn how to ensure your new Customer Success Managers are set up for success themselves with this step-by-step guide including, templates and best practices.

Nail Your CSM-To-CSM Handoff With This Playbook
August 18, 2022

Nail Your CSM-To-CSM Handoff With This Playbook

Learn how to plan for a smooth handoff from one CSM to another. By following these best practices, you can make sure your customers stay on track to success.

10 Reminders When Weathering Change as a CS Leader
July 21, 2022

10 Reminders When Weathering Change as a CS Leader

Taking over as a Customer Success leader can be filled with challenges. Here are ten reminders to keep you calm during this transition.

What It's Like to Lead Customer Success at a Startup
July 7, 2022

What It's Like to Lead Customer Success at a Startup

Working for startups within Customer Success can be both a challenge and a learning opportunity. If you're looking to jump into the startup world, here's what you can expect.

The Top Three Questions to Ask When Hiring CSMs
June 9, 2022

The Top Three Questions to Ask When Hiring CSMs

Hiring the right Customer Succes Managers is crucial for team performance. Here are the three characteristics to look for when interviewing candidates.

My Advice for New Leaders: Be These Three Things
May 5, 2022

My Advice for New Leaders: Be These Three Things

Are you a leader in customer success? Here are three key things you should be towards your team.

New Customer Success Leaders: Be Prepared for These Six Things
April 1, 2022

New Customer Success Leaders: Be Prepared for These Six Things

This article outlines the six situations that you can expect as a new Customer Success leader and how to handle them.

Why New Leaders Struggle Asking for Help
January 6, 2022

Why New Leaders Struggle Asking for Help

As a new leader, it's often difficult to ask for help. Learn why it's important to seek the help of others as a newer leader and how to do it.

What to Expect as a New Customer Success Leader
November 11, 2021

What to Expect as a New Customer Success Leader

Brian Nicholls shares his experience transitioning into leadership for the first time. Learn his top three lessons that helped him make the jump.

Transitioning From Peer to Manager? Here's What to Expect
November 4, 2021

Transitioning From Peer to Manager? Here's What to Expect

Being promoted over your former peers brings unique challenges. Learn how to transition into a leadership role while maintaining your past work relationships.

Are You Ready for Leadership in Customer Success?
October 7, 2021

Are You Ready for Leadership in Customer Success?

How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.

Dear Insider: Help! I'm moving into management and need advice.
February 9, 2022

Dear Insider: Help! I'm moving into management and need advice.

Moving from IC to a manager, scaling Customer Success, and relocation - all your questions are answered in this installment of Dear Insider.

Are You Helping or Micromanaging?
January 20, 2022

Are You Helping or Micromanaging?

As a new manager, your instinct will be to micromanage. Instead, use this guide to learn how to lead by inspiring and building trust with your team of direct reports.

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Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.

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