Tag

Career

Dear Insider: What’s the Career Path of a CS Team Leader?
February 8, 2024

Dear Insider: What’s the Career Path of a CS Team Leader?

Tracing the path to CS leadership, uncovering essential skills and strategies, and exploring the day-to-day of a CCO – delve into these key insights in this edition of Dear Insider.

A CSM’s Guide to a Career in Sales: Why the Switch Might Be Worth It.
January 11, 2024

A CSM’s Guide to a Career in Sales: Why the Switch Might Be Worth It.

Are you looking to transition from Customer Success to Sales? Read this first and learn what it takes to excel in this field.

Dear Insider: Help! How Do I Advance in a Tough Job Market?
December 21, 2023

Dear Insider: Help! How Do I Advance in a Tough Job Market?

Tracing the path to CS leadership, uncovering essential skills and strategies, and exploring the day-to-day of a CCO – delve into these key insights in this edition of Dear Insider.

Dear Insider: Help! I Want to Move From Support to CS.
October 26, 2023

Dear Insider: Help! I Want to Move From Support to CS.

Moving into Customer Success from Support, turning CS into a career rather than a job, and owning your professional development. All your questions are answered in this installment of Dear Insider.

Evolving with Customer Success: How to Shine in a Competitive Market
July 6, 2023

Evolving with Customer Success: How to Shine in a Competitive Market

Uncover how to stand out in a saturated market. This resource guides you through the seven key elements that can make you a top contender in any interview.

Mastering Your "Firsts"  as a CSM
May 25, 2023

Mastering Your "Firsts" as a CSM

Starting your first job as a CSM can be daunting but fear not! Dive into this article and uncover seasoned tips, fun templates, and effective strategies for making your initial customer outreach, onboarding, and churn management a remarkable success.

Dear Insider: Help! I want to move into CS Ops.
May 11, 2023

Dear Insider: Help! I want to move into CS Ops.

Moving into Customer Success Operations, how to handle a complex and ever-evolving product, and setting high-level KPIs. All your questions are answered in this installment of Dear Insider.

I've Been in CS for Over a Decade. Here's What I learned.
March 29, 2023

I've Been in CS for Over a Decade. Here's What I learned.

Learn what Rebecca has taken from a career in CS. With over a decade of experience, she lists her top takeaways and lessons learned.

The 7 Places I Visit When Preparing for a CS Interview
February 28, 2023

The 7 Places I Visit When Preparing for a CS Interview

Learn what seven places you should visit when preparing for an interview to demonstrate how your skills and experiences align with a company’s goals and values.

From Good to Great: How to Lead Your CSMs to Success
February 24, 2023

From Good to Great: How to Lead Your CSMs to Success

Master customer success leadership with 5 key concepts. Balance confidence and competence, prioritize employee success, and manage up, down, across, and within.

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.
February 9, 2023

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.

Feeling unfulfilled in your role, what to ask when clients don't renew, and choosing a CS platform. All your questions are answered in this installment of Dear Insider.

How to Cut Through the Bullsh*t During Interviews
January 12, 2023

How to Cut Through the Bullsh*t During Interviews

Learn why "reverse interviewing" can help you cut through the bull during an interview and how to find a great customer success leader during your interviews.

5 Skills That Can Make You Indispensable as a CSM
December 6, 2022

5 Skills That Can Make You Indispensable as a CSM

Are you looking to make yourself indispensable as a customer success manager? Then you need to have these five skills! Learn what they are and how you can develop them.

How to Ace Your Customer Success Interview Without SaaS Experience
November 22, 2022

How to Ace Your Customer Success Interview Without SaaS Experience

You need to demonstrate your understanding of the SaaS industry during an interview. Here are the most common challenges SaaS presents and how to demonstrate you can handle them.

40 Keywords You Should Include in Your Customer Success Resume
November 15, 2022

40 Keywords You Should Include in Your Customer Success Resume

Are you looking to improve your customer success resume? This article gives you the top 40 keywords you should include in your resume and tips for incorporating them effectively.

What I Wish I Knew Before Starting as a Manager in Customer Success
October 13, 2022

What I Wish I Knew Before Starting as a Manager in Customer Success

Are you about to start your new job in Customer Success as a people manager? Here are some things I wish I had known before I started. This list includes everything from tips on coaching to ways to deal with imposter syndrome.

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?
June 30, 2022

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?

Finding a mentor, nailing your final presentation interview, and measuring the ROI of a CSM - all your questions are answered in this installment of Dear Insider.

15 Ways to Impress Your Boss as a Customer Success Manager
June 23, 2022

15 Ways to Impress Your Boss as a Customer Success Manager

Here’s a list of 15 ways you can impress your boss and stand out as a Customer Success Manager.

Five Ways to Gain Experience Without Being a CSM
June 14, 2022

Five Ways to Gain Experience Without Being a CSM

You don't need Customer Success experience before becoming a Customer Success Manager. Learn how to gain the skills that make you a viable job candidate.

Interviewing for a Customer Success Role at a Startup? Look Out for These Red Flags.
June 2, 2022

Interviewing for a Customer Success Role at a Startup? Look Out for These Red Flags.

Learn what you look for when interviewing at early/mid-stage startups, including questions to ask to help identify if the company is the right fit.

From CSM to Manager: How I Made the Jump Using the Skills of a CSM
May 19, 2022

From CSM to Manager: How I Made the Jump Using the Skills of a CSM

Here’s how I made the jump from individual contributor to manager using the skills I learned as a Customer Success Manager.

Making an Impact When You're Not in a Customer Success Leadership Role
September 9, 2021

Making an Impact When You're Not in a Customer Success Leadership Role

Learn how to make an impact as an individual contributor in Customer Success and grow your career, even without the title of "leader".

Are You Ready for Leadership in Customer Success?
October 7, 2021

Are You Ready for Leadership in Customer Success?

How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.

Is Customer Success The Right Career For You?
January 11, 2022

Is Customer Success The Right Career For You?

Learn how to spot if Customer Success is the right career for you using these reflection questions.

How to Transition from Sales to Customer Success
November 30, 2021

How to Transition from Sales to Customer Success

Looking to transition into Customer Success from Sales? You are not alone. Here's how to navigate this transition using your past experiences and accomplishments.

How to Track Your Work Accomplishments as a Customer Success Manager
March 3, 2022

How to Track Your Work Accomplishments as a Customer Success Manager

Learn how to track accomplishments at work as a Customer Success Manager with just ten minutes of effort each week with this guide and template.

Five Things to Consider When Applying for a Customer Success job
January 25, 2022

Five Things to Consider When Applying for a Customer Success job

Are you considering a career in customer success? Learn what to look for in a potential employer.

Dear Insider: Help! I'm moving into management and need advice.
February 9, 2022

Dear Insider: Help! I'm moving into management and need advice.

Moving from IC to a manager, scaling Customer Success, and relocation - all your questions are answered in this installment of Dear Insider.

Are Customer Success Certifications Worth It?
October 19, 2021

Are Customer Success Certifications Worth It?

It’s been one year since I completed my first Customer Success certification. Here's what I learned and why I think you should consider these learning resources.

Becoming an Enterprise CSM
December 16, 2021

Becoming an Enterprise CSM

Making the jump from SMB to Enterprise accounts is a great way to advance your career. Learn the difference between managing these accounts.

Transitioning into Customer Success? Avoid These Resume Mistakes
August 24, 2021

Transitioning into Customer Success? Avoid These Resume Mistakes

Learn how to avoid the biggest resume mistakes newbies make when applying for their first Customer Success role.

Success Done Right

Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.

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