Tag

Career

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?
June 30, 2022

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?

Finding a mentor, nailing your final presentation interview, and measuring the ROI of a CSM - all your questions are answered in this installment of Dear Insider.

15 Ways to Impress Your Boss as a Customer Success Manager
June 23, 2022

15 Ways to Impress Your Boss as a Customer Success Manager

Here’s a list of 15 ways you can impress your boss and stand out as a Customer Success Manager.

Five Ways to Gain Experience Without Being a CSM
June 14, 2022

Five Ways to Gain Experience Without Being a CSM

You don't need Customer Success experience before becoming a Customer Success Manager. Learn how to gain the skills that make you a viable job candidate.

Interviewing for a Customer Success Role at a Startup? Look Out for These Red Flags.
June 2, 2022

Interviewing for a Customer Success Role at a Startup? Look Out for These Red Flags.

Learn what you look for when interviewing at early/mid-stage startups, including questions to ask to help identify if the company is the right fit.

From CSM to Manager: How I Made the Jump Using the Skills of a CSM
May 19, 2022

From CSM to Manager: How I Made the Jump Using the Skills of a CSM

Here’s how I made the jump from individual contributor to manager using the skills I learned as a Customer Success Manager.

Making an Impact When You're Not in a Customer Success Leadership Role
September 9, 2021

Making an Impact When You're Not in a Customer Success Leadership Role

Learn how to make an impact as an individual contributor in Customer Success and grow your career, even without the title of "leader".

Are You Ready for Leadership in Customer Success?
October 7, 2021

Are You Ready for Leadership in Customer Success?

How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.

Is Customer Success Right For You?
January 11, 2022

Is Customer Success Right For You?

Learn how to spot if Customer Success is the right career for you using these reflection questions.

How to Transition from Sales to Customer Success
November 30, 2021

How to Transition from Sales to Customer Success

Looking to transition into Customer Success from Sales? You are not alone. Here's how to navigate this transition using your past experiences and accomplishments.

A Guide to Tracking Work Accomplishments
March 3, 2022

A Guide to Tracking Work Accomplishments

Learn how to track your accomplishments as a Customer Success Manager with just ten minutes of effort each week with this guide and template.

Five Things to Consider When Applying for a Customer Success job
January 25, 2022

Five Things to Consider When Applying for a Customer Success job

Are you considering a career in customer success? Learn what to look for in a potential employer.

Dear Insider: Help! I'm moving into management and need advice.
February 9, 2022

Dear Insider: Help! I'm moving into management and need advice.

Moving from IC to a manager, scaling Customer Success, and relocation - all your questions are answered in this installment of Dear Insider.

Are Customer Success Certifications Worth It?
October 19, 2021

Are Customer Success Certifications Worth It?

It’s been one year since I completed my first Customer Success certification. Here's what I learned and why I think you should consider these learning resources.

Becoming an Enterprise CSM
December 16, 2021

Becoming an Enterprise CSM

Making the jump from SMB to Enterprise accounts is a great way to advance your career. Learn the difference between managing these accounts.

Transitioning into Customer Success? Avoid These Resume Mistakes
August 24, 2021

Transitioning into Customer Success? Avoid These Resume Mistakes

Learn how to avoid the biggest resume mistakes newbies make when applying for their first Customer Success role.

Success Done Right

Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.

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