Career

Customer Success Managers are an incredible group of people. Most are strategic, empathetic, and generally high achievers. But with so many strong co-workers, it can be hard to stand out. Here’s a list of 15 ways you can knock your boss’ socks off!

It may feel like you need Customer Success experience before becoming a Customer Success Manager. But this isn't true. Learn how to gain the skills that make you a viable job candidate.

What should you look for when interviewing at early/mid-stage startups? What questions should you ask to help identify the REAL gold from the fool's gold? Here's what I learned from experience.

I wanted to make the transition from a CSM role to a manager for a long time. But how did I get there? Through many mistakes, one thing stood out above all: I had to be a CSM to myself. To treat my career the same way I treated customers. Here’s what that looked like.

If you want to make an impact as an individual contributor, there are a few things you can do right away. Use these steps to grow your career, even without the title of "leader".

Learn how LinkedIn helped Guy land his first Customer Success role. It wasn't easy but here is what he learned works best for leveraging LinkedIn to find your next opportunity.

How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.

Learn how to spot if Customer Success is the right career for you.

Looking to transition into Customer Success from Sales? You are not alone. Here's how to navigate this transition.

There are two folders on my desktop that are nothing short of magic. They have helped me get raises, promotions, new jobs, and even side hustles. What are they? An Accomplishment Tracker and a Kudos folder. These are more than an ego boost. This system puts your career on fast forward with just ten minutes of effort each week. Learn how to do it.

Interviewing for a Customer Success role is a two-way street. The company is evaluating you, but you should be evaluating the company too. This is a critical part of finding your dream job. So, how do you make sure you’re not getting into your worst nightmare? Learn what Erika Villarreal looks for when evaluating a potential employer.

Kristi Faltorusso answers your anonymous Customer Success questions. If you have a question you'd like answered, a story to tell, or just need to vent, we're here to listen and help.

It’s been one year since I completed my first Customer Success certification. Here's what I learned and why I think you should consider these learning resources.

Making the jump to Enterprise accounts is a great way to advance your career and take on more responsibility. Here's the difference between managing Enterprise and SMB accounts.

In the last 3 years, I have had friends, family, colleagues, and strangers ask me to review their resume in hopes of becoming a Customer Success professional. Here are the biggest mistakes they make.