This article identifies 40 keywords you need to include in your resume based on my analysis of 500 Customer Success jobs across 25+ countries.
Using a combination of the keywords will help you showcase your transferable experience and understanding of the role, even if you don't have direct experience in customer success.
The following resume keywords are divided into three categories to clarify when and how to integrate each.
Let’s dive in!
Using these keywords can demonstrate potential if you have previous Customer Success experience or transferrable skills.
Include quantitative data and results achieved when integrating these keywords.
These keywords are more generic yet still relate to Customer Success. Adding these keywords will showcase your passion and willingness to learn on the job with minimal guidance.
Combined with the previous keywords, these supporting keywords demonstrate your clear understanding of the role and force you to provide quantitative examples of your previous experience.
When using these keywords, try to be moderate. The recruiter may question the honesty of your claims if you use too many. This is called resume keyword stuffing.
Always be honest and ethical, but don't undersell yourself. Getting a second opinion on your resume is highly advisable as well.
Examples of using these keywords can be seen above.
Your previous experience, whether directly in Customer Success Management or not, can still be almost 100% transferable. But you must ensure your resume shows that to the recruiter/hiring manager.
An excellent way to integrate these 40 keywords in your resume is to do the following.
Improving your resume doesn’t guarantee you will land a job any faster. Job searching involves more than just your resume. It involves how you search for a job, how you choose a job, networking, reaching out to hiring managers, cover letters, portfolios, referrals, and probably more things I'm unaware of.
There are thousands of resume-building tips available on the internet. Mix and match, improve along the way, and get active on LinkedIn by following experts like Carly Agar, Rachel Provan, Diana De Jesus, Kevin Leonor, and Jan Young.
Remember, your resume shows who you are, and being authentic will lead you to great places.
Learn how to onboard your new Customer Success Manager effectively with Amber's top 5 tips. From creating a 30-day onboarding checklist to outlining a 30-60-90-day plan, these tips will set your CSMs up for success.
Learn what seven places you should visit when preparing for an interview to demonstrate how your skills and experiences align with a company’s goals and values.