Email Archive

Wondering what you'll get as a subscriber?
Here's a list of all the previous emails.

Bridging the Gap Between CS & Everyone Else
Apr 13, 2023

Bridging the Gap Between CS & Everyone Else

Sumitra Narayanan

Learn how to break down silos between CS and the teams you collaborate with, making working together easier and creating a more seamless customer journey.

I've Been in CS for Over a Decade. Here's What I learned.
Mar 29, 2023

I've Been in CS for Over a Decade. Here's What I learned.

Rebecca Israel

Learn what Rebecca has taken from a career in CS. With over a decade of experience, she lists her top takeaways and lessons learned.

How to Onboard Your New CSMs the Right Way
Mar 9, 2023

How to Onboard Your New CSMs the Right Way

Amber Monroe

Learn how to onboard your new Customer Success Manager effectively with Amber's top 5 tips. From creating a 30-day onboarding checklist to outlining a 30-60-90-day plan, these tips will set your CSMs up for success.

The 7 Places I Visit When Preparing for a CS Interview
Feb 28, 2023

The 7 Places I Visit When Preparing for a CS Interview

Kevin Leonor

Learn what seven places you should visit when preparing for an interview to demonstrate how your skills and experiences align with a company’s goals and values.

From Good to Great: How to Lead Your CSMs to Success
Feb 24, 2023

From Good to Great: How to Lead Your CSMs to Success

Nadav Shem-Tov

Master customer success leadership with 5 key concepts. Balance confidence and competence, prioritize employee success, and manage up, down, across, and within.

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.
Feb 9, 2023

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.

Kristi Faltorusso

Feeling unfulfilled in your role, what to ask when clients don't renew, and choosing a CS platform. All your questions are answered in this installment of Dear Insider.

6 Ways Support & CS Can Become a Powerhouse
Feb 2, 2023

6 Ways Support & CS Can Become a Powerhouse

Guy Galon

Support & CS can deliver great customer experience by collaborating based on their shared skills and knowledge. This article explores 6 areas where they can work together.

Unlock the Power of Customer Success With CS Ops
Jan 26, 2023

Unlock the Power of Customer Success With CS Ops

Deepali Jagota

Learn what Customer Success Operations is, why it's essential, and how it can unlock the potential of your customer success team.

How to Cut Through the Bullsh*t During Interviews
Jan 12, 2023

How to Cut Through the Bullsh*t During Interviews

Anonymous

Learn why "reverse interviewing" can help you cut through the bull during an interview and how to find a great customer success leader during your interviews.

5 Skills That Can Make You Indispensable as a CSM
Dec 6, 2022

5 Skills That Can Make You Indispensable as a CSM

Jay Nathan

Are you looking to make yourself indispensable as a customer success manager? Then you need to have these five skills! Learn what they are and how you can develop them.

How to Ace Your Customer Success Interview Without SaaS Experience
Nov 22, 2022

How to Ace Your Customer Success Interview Without SaaS Experience

Kevin Leonor

You need to demonstrate your understanding of the SaaS industry during an interview. Here are the most common challenges SaaS presents and how to demonstrate you can handle them.

40 Keywords You Should Include in Your Customer Success Resume
Nov 15, 2022

40 Keywords You Should Include in Your Customer Success Resume

Fouad Adel

Are you looking to improve your customer success resume? This article gives you the top 40 keywords you should include in your resume and tips for incorporating them effectively.

I Don’t Care if My Customers Like Me, and You Shouldn’t Either
Nov 10, 2022

I Don’t Care if My Customers Like Me, and You Shouldn’t Either

Noah Little

Are you concerned about whether your customers like you? Stop worrying about being liked and instead focus on delivering value. Learn how to turn customer interactions into value-driven conversations that focus on your customer's needs and goals.

Three Non-obvious Signs Your Customer Might Churn (And How to Prevent It)
Oct 27, 2022

Three Non-obvious Signs Your Customer Might Churn (And How to Prevent It)

Guy Galon

Chances are, you're not doing everything you can to prevent customer churn. In this blog post, we'll show you three non-obvious signs that your customers might be about to churn and what you can do about it. Read on to learn more.

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?
Oct 21, 2022

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?

Kristi Faltorusso

Working at a startup, scaling customer success, and building customer health scores. All your questions are answered in this installment of Dear Insider.

What I Wish I Knew Before Starting as a Manager in Customer Success
Oct 13, 2022

What I Wish I Knew Before Starting as a Manager in Customer Success

Dan Ennis

Are you about to start your new job in Customer Success as a people manager? Here are some things I wish I had known before I started. This list includes everything from tips on coaching to ways to deal with imposter syndrome.

The Top Questions CSMs Should Ask Their New Customers
Sep 29, 2022

The Top Questions CSMs Should Ask Their New Customers

Laurie Vickers

Here is a question-asking framework to use during your initial customer calls to uncover their goals, success metrics, and other valuable information.

Why Enablement is The Secret Sauce of Customer Success
Sep 15, 2022

Why Enablement is The Secret Sauce of Customer Success

Sumitra Narayanan

Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started.

Eight Factors That Can Make or Break Your Customer Success Job Application
Sep 7, 2022

Eight Factors That Can Make or Break Your Customer Success Job Application

Kevin Leonor

Filling out Customer Success job applications can be very time-consuming. Here are eight factors to consider when job searching to make the most out of your time and effort.

How to Onboard New Customer Success Managers: A 30-60-90 Day Guide
Sep 1, 2022

How to Onboard New Customer Success Managers: A 30-60-90 Day Guide

Jim Jones

Learn how to ensure your new Customer Success Managers are set up for success themselves with this step-by-step guide including, templates and best practices.

Nail Your CSM-To-CSM Handoff With This Playbook
Aug 18, 2022

Nail Your CSM-To-CSM Handoff With This Playbook

Guy Galon

Learn how to plan for a smooth handoff from one CSM to another. By following these best practices, you can make sure your customers stay on track to success.

How to Think Like a CSM Before You’re a CSM
Aug 10, 2022

How to Think Like a CSM Before You’re a CSM

Guy Rahamim

Learn how to set up and run informational interviews to get into the mindset of a CSM, even if you have zero experience working in Customer Success.

How I Went From Teaching to Customer Success After Six Years in Education
Aug 2, 2022

How I Went From Teaching to Customer Success After Six Years in Education

Julie Raeder

I left teaching to pursue customer success and picked up a lot of skills along the way. If you're looking to do the same, learn the steps I took and how you can too!

Four Myths That Could Be Hurting Your Relationship With Sales as a CSM
Jul 28, 2022

Four Myths That Could Be Hurting Your Relationship With Sales as a CSM

Dan Ennis

This article highlights four big myths that might be hurting your relationship as a Customer Success Manager with sales.

10 Reminders When Weathering Change as a Customer Success Leader
Jul 21, 2022

10 Reminders When Weathering Change as a Customer Success Leader

Brett Matthews

Taking over as a Customer Success leader can be filled with challenges. Here are ten reminders to keep you calm during this transition.

Success Done Right

Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.

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