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Dear Insider

Dear Insider: Help! How do I get noticed for a job interview?
August 17, 2023

Dear Insider: Help! How do I get noticed for a job interview?

Need to vent or ask for advice? We're here to help! ‍Ask anything here anonymously, and we'll answer in our next installment of Dear Insider.

Dear Insider: Help! I want to move into CS Ops.
May 11, 2023

Dear Insider: Help! I want to move into CS Ops.

Moving into Customer Success Operations, how to handle a complex and ever-evolving product, and setting high-level KPIs. All your questions are answered in this installment of Dear Insider.

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.
February 9, 2023

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.

Feeling unfulfilled in your role, what to ask when clients don't renew, and choosing a CS platform. All your questions are answered in this installment of Dear Insider.

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?
October 21, 2022

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?

Working at a startup, scaling customer success, and building customer health scores. All your questions are answered in this installment of Dear Insider.

Dear Insider: How do you stand out as a CSM?
March 30, 2021

Dear Insider: How do you stand out as a CSM?

Learn how to stand out as a Customer Success Manager during your first 90 days and more in this installment of Dear Insider.

Dear Insider: Is people management the only way to move up in Customer Success?
April 21, 2022

Dear Insider: Is people management the only way to move up in Customer Success?

Moving up the ladder, qualities of great CSMs, and what's most important - all your questions are answered in this installment of Dear Insider.

Dear Insider: Why Is There a Wage Gap Between Sales and Customer Success?
March 18, 2022

Dear Insider: Why Is There a Wage Gap Between Sales and Customer Success?

Thought leadership, account transfers, and money problems - all your questions are answered in this installment of Dear Insider.

Success Done Right

Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.

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