Tag

Strategy

Five ways CSM can lead customers in transformation
December 7, 2023

Five ways CSM can lead customers in transformation

In the high-stakes journey of digital transformation, a daunting 70-95% of organizations face failure. Discover the pivotal role of CSMs in steering these transformative endeavors toward success.

The Three Crises of Customer Success
November 9, 2023

The Three Crises of Customer Success

Discover how the SaaS sector is tackling its most pressing challenges—scope creep, burnout, and accountability—head-on to reshape the future of Customer Success.

From Lone Wolf to Pack: How CS and Sales Endure Only Together
August 4, 2023

From Lone Wolf to Pack: How CS and Sales Endure Only Together

Unleash the power of the pack in the sales jungle! This article reveals how Sales professionals are teaming up with Customer Success Managers to not only hit their targets but also drive organizational objectives forward, transforming the 'lone wolf' approach into a collaborative hunt for success.

Digital-Led vs. Human-Led Customer Success
June 8, 2023

Digital-Led vs. Human-Led Customer Success

Dive into the foundations of Digital Customer Success (DCS) and uncover how this innovative model compares and contrasts with human-led Customer Success. Discover the crucial need for these two strategies to harmoniously coexist in today's ever-evolving business landscape.

Dear Insider: Help! I want to move into CS Ops.
May 11, 2023

Dear Insider: Help! I want to move into CS Ops.

Moving into Customer Success Operations, how to handle a complex and ever-evolving product, and setting high-level KPIs. All your questions are answered in this installment of Dear Insider.

Bridging the Gap Between CS & Everyone Else
April 13, 2023

Bridging the Gap Between CS & Everyone Else

Learn how to break down silos between CS and the teams you collaborate with, making working together easier and creating a more seamless customer journey.

6 Ways Support & CS Can Become a Powerhouse
February 2, 2023

6 Ways Support & CS Can Become a Powerhouse

Support & CS can deliver great customer experience by collaborating based on their shared skills and knowledge. This article explores 6 areas where they can work together.

Unlock the Power of Customer Success With CS Ops
January 26, 2023

Unlock the Power of Customer Success With CS Ops

Learn what Customer Success Operations is, why it's essential, and how it can unlock the potential of your customer success team.

Why Enablement is The Secret Sauce of Customer Success
September 15, 2022

Why Enablement is The Secret Sauce of Customer Success

Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started.

Nail Your CSM-To-CSM Handoff With This Playbook
August 18, 2022

Nail Your CSM-To-CSM Handoff With This Playbook

Learn how to plan for a smooth handoff from one CSM to another. By following these best practices, you can make sure your customers stay on track to success.

Success Done Right

Customer Success can be chaotic. CS Insider is a newsletter that gives you the wisdom, courage, and tools you need to level up in your career.

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A picture of working together in customer success