Kristi Faltorusso

Dear Insider: How much should you guide your CS team?
Nov 15, 2024

Dear Insider: How much should you guide your CS team?

Dear Insider: How much should you guide your CS team?

Need to vent or ask for advice? From finding the right balance between empowering and guiding your CS team, to choosing the right certification program for breaking into the field, to mastering those crucial CS leadership interview questions—delve into these insights in this edition of Dear Insider.

Dear Insider: What’s the Best Cadence for Business Reviews?
Jul 26, 2024

Dear Insider: What’s the Best Cadence for Business Reviews?

Dear Insider: What’s the Best Cadence for Business Reviews?

Need to vent or ask for advice? Exploring the best cadence for Executive Business Reviews, building your personal brand in Customer Success, and navigating career transitions without hands-on experience—delve into these insights in this edition of Dear Insider.

Dear Insider: Which CS Strategy Fits Best for a Small Team at a Large Company?
Apr 18, 2024

Dear Insider: Which CS Strategy Fits Best for a Small Team at a Large Company?

Dear Insider: Which CS Strategy Fits Best for a Small Team at a Large Company?

Building a small CS team, exploring the creation of impactful CS playbooks, and finding ways to enhance data analysis and financial literacy in leadership roles - delve into these insights in this edition of Dear Insider.

Dear Insider: What’s the Career Path of a CS Team Leader?
Feb 8, 2024

Dear Insider: What’s the Career Path of a CS Team Leader?

Dear Insider: What’s the Career Path of a CS Team Leader?

Tracing the path to CS leadership, uncovering essential skills and strategies, and exploring the day-to-day of a CCO – delve into these key insights in this edition of Dear Insider.

Dear Insider: Help! How Do I Advance in a Tough Job Market?
Dec 21, 2023

Dear Insider: Help! How Do I Advance in a Tough Job Market?

Dear Insider: Help! How Do I Advance in a Tough Job Market?

Tracing the path to CS leadership, uncovering essential skills and strategies, and exploring the day-to-day of a CCO – delve into these key insights in this edition of Dear Insider.

Dear Insider: Help! I Want to Move From Support to CS.
Oct 26, 2023

Dear Insider: Help! I Want to Move From Support to CS.

Dear Insider: Help! I Want to Move From Support to CS.

Moving into Customer Success from Support, turning CS into a career rather than a job, and owning your professional development. All your questions are answered in this installment of Dear Insider.

Dear Insider: Help! How Do I Get Noticed for a Job Interview?
Aug 17, 2023

Dear Insider: Help! How Do I Get Noticed for a Job Interview?

Dear Insider: Help! How Do I Get Noticed for a Job Interview?

Need to vent or ask for advice? We're here to help! ‍Ask anything here anonymously, and we'll answer in our next installment of Dear Insider.

Dear Insider: Help! I want to move into CS Ops.
May 11, 2023

Dear Insider: Help! I want to move into CS Ops.

Dear Insider: Help! I want to move into CS Ops.

Moving into Customer Success Operations, how to handle a complex and ever-evolving product, and setting high-level KPIs. All your questions are answered in this installment of Dear Insider.

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.
Feb 9, 2023

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.

Dear Insider: Help! I'm a top performer at work but feel unfulfilled.

Feeling unfulfilled in your role, what to ask when clients don't renew, and choosing a CS platform. All your questions are answered in this installment of Dear Insider.

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?
Oct 21, 2022

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?

Dear Insider: How Do You Get Started as a Startup’s First Customer Success Hire?

Working at a startup, scaling customer success, and building customer health scores. All your questions are answered in this installment of Dear Insider.

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?
Jun 30, 2022

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?

Dear Insider: What Does It Take to Find a Mentor and Become a Good Mentee?

Finding a mentor, nailing your final presentation interview, and measuring the ROI of a CSM - all your questions are answered in this installment of Dear Insider.

Dear Insider: Is people management the only way to move up in Customer Success?
Apr 21, 2022

Dear Insider: Is people management the only way to move up in Customer Success?

Dear Insider: Is people management the only way to move up in Customer Success?

Moving up the ladder, qualities of great CSMs, and what's most important - all your questions are answered in this installment of Dear Insider.

Dear Insider: Why Is There a Wage Gap Between Sales and Customer Success?
Mar 18, 2022

Dear Insider: Why Is There a Wage Gap Between Sales and Customer Success?

Dear Insider: Why Is There a Wage Gap Between Sales and Customer Success?

Thought leadership, account transfers, and money problems - all your questions are answered in this installment of Dear Insider.

Dear Insider: Help! I'm moving into management and need advice.
Feb 9, 2022

Dear Insider: Help! I'm moving into management and need advice.

Dear Insider: Help! I'm moving into management and need advice.

Moving from IC to a manager, scaling Customer Success, and relocation - all your questions are answered in this installment of Dear Insider.

Dear Insider: How do you stand out as a CSM?
Mar 30, 2021

Dear Insider: How do you stand out as a CSM?

Dear Insider: How do you stand out as a CSM?

Learn how to stand out as a Customer Success Manager during your first 90 days and more in this installment of Dear Insider.

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