Learn how to impress your manager and make an impact in your first 30-60-90 days as a new Customer Success Manager.
Your first 90 days at a new company are critical. You’re not only trying to learn as much as possible but also make an impact.
Most companies have a dedicated HR department that will help you along this journey, but what if you’re joining a startup that doesn't have one?
Or what if your manager is too busy to help you onboard well?
We’ve all been there. No matter what onboarding is awaiting you, this guide will walk you through what to do in your first 90 days as a frontline CSM and make sure you WOW your manager and make an impact.
Pre Day 1: ✔️ Making a strong first impression before you even start.
Day(s) 1-30: 🕵️ Getting to know your team, business, and customers.
Days 31-60: 🤝 Building trust and providing value from the get-go.
Days 61-90: 🧠 Getting analytical and nerdy with it.