Guy Galon

From Lone Wolf to Pack: How CS and Sales Endure Only Together
Aug 4, 2023

From Lone Wolf to Pack: How CS and Sales Endure Only Together

From Lone Wolf to Pack: How CS and Sales Endure Only Together

Unleash the power of the pack in the sales jungle! This article reveals how Sales professionals are teaming up with Customer Success Managers to not only hit their targets but also drive organizational objectives forward, transforming the 'lone wolf' approach into a collaborative hunt for success.

6 Ways Support & CS Can Become a Powerhouse
Feb 2, 2023

6 Ways Support & CS Can Become a Powerhouse

6 Ways Support & CS Can Become a Powerhouse

Support & CS can deliver great customer experience by collaborating based on their shared skills and knowledge. This article explores 6 areas where they can work together.

Three Non-obvious Signs Your Customer Might Churn (And How to Prevent It)
Oct 27, 2022

Three Non-obvious Signs Your Customer Might Churn (And How to Prevent It)

Three Non-obvious Signs Your Customer Might Churn (And How to Prevent It)

Chances are, you're not doing everything you can to prevent customer churn. In this blog post, we'll show you three non-obvious signs that your customers might be about to churn and what you can do about it. Read on to learn more.

Nail Your CSM-To-CSM Handoff With This Playbook
Aug 18, 2022

Nail Your CSM-To-CSM Handoff With This Playbook

Nail Your CSM-To-CSM Handoff With This Playbook

Learn how to plan for a smooth handoff from one CSM to another. By following these best practices, you can make sure your customers stay on track to success.

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