Sumitra Narayanan

Learn how to safeguard your customer relationships even if your primary contact leaves abruptly. Implementing a multi-threaded approach ensures multiple connections, strengthens communication, and reduces risks.

Learn how to break down silos between CS and the teams you collaborate with, making working together easier and creating a more seamless customer journey.

Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started.

Working for startups within Customer Success can be both a challenge and a learning opportunity. If you're looking to jump into the startup world, here's what you can expect.

This article outlines the six situations that you can expect as a new Customer Success leader and how to handle them.

As a new leader, it's often difficult to ask for help. Learn why it's important to seek the help of others as a newer leader and how to do it.