Here's what's happening across the Customer Success community! Crafted with 💜 by CS Insider for CSPs.
I started my career in the non-profit space, but broke into CS just last year with the help of SV Academy & Gainsight’s CSYou program. I’m an Enterprise Customer Success Associate (CSA) at Glia where I help financial institutions shape their Digital Customer Service strategy. I’m a shameless CS nerd and therefore edit CS Insider articles for fun.
Embrace the ambiguity. CS has so many different facets and every organization has a different look and feel depending on the product, size, customer base, etc. Embrace it, find what areas interest you, reach out to people and learn about their experiences and leverage your own past experience, because it probably DOES apply to CS!
Promoter (literally). Customer Success Professionals have the ability to make their customers and points of contact shine within their organizations and enable them to stand out as a result of their partnership with you and your team!
We get it. Being a CSM is difficult.
If you have a question you'd like answered, a story to tell, or just need to vent, submit your anonymous questions and expert Kristi Faltorusso will answer them in this advice column.
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I wanted to make the transition from a CSM role to a manager for a long time. But how did I get there? Through many mistakes, one thing stood out above all: I had to be a CSM to myself. To treat my career the same way I treated customers. Here’s what that looked like.
As a leader, you’re never 100% sure what your reports think of you. But knowing who you should be towards them is of utmost importance. Here are three key things you should be as a leader in Customer Success.
Having domain experience can help you stand out when applying for your first Customer Success role. This could be expertise in retail, education, hospitality, accounting, etc. Here are some things to do and avoid when targeting a CS role in your domain.